2nd-Level-Support (m/w/d)
Hybrid
Core
Handling IT customer requests and incidents, managing IT systems in a Windows environment including notebooks, printers, networks, and phones.
Role type
2nd-Level IT Support Engineer
Builds
IT system operations and incident resolution for a leading logistics company
Domain
IT Support / Logistics
Required skills
Windows client and server administration, virtual system management, ticketing systems, asset management, network administration, hardware setup and maintenance
Preferred skills
On-call availability, team collaboration
Technologies
Windows, Matrix 42
Responsibilities
Documenting and evaluating requests and incidents in the ticketing system, setting up and operating IT systems, performing regular maintenance, serving as the primary contact for IT issues
Seniority
Mid-level, hands-on IC