Staff Technology Engineer (Warehouse IT Support)
Core
Provide onsite 1st line technical support, hardware management, and system administration for warehouse operations to minimize downtime and ensure functional technology for operational teams.
Role type
Staff Technology Engineer (Warehouse IT Support) (via careerplan.io/jobs/4991151101-staff-technology-engineer-warehouse-it-support-at-thgingenuity)
Builds
Warehouse IT infrastructure including thermal label printing kiosks, handheld scanning devices, Windows desktops, and mobile hardware.
Domain
Logistics / Warehousing / IT Support
Required skills
Hardware troubleshooting, Windows OS administration, Active Directory/Entra ID management, MDM platform usage, TCP/IP networking, ticketing system management, thermal printer configuration, ruggedized Android device support
Preferred skills
CompTIA A+ certification, Microsoft fundamentals certification, experience with warehouse operational technology
Technologies
Windows, Active Directory, Microsoft 365, Entra ID, ServiceDesk Plus, MDM platforms, TCP/IP, Wi-Fi
Responsibilities
Provide responsive 1st line technical support for hardware, software, and local network issues; Set up, configure, and maintain warehouse-specific IT equipment; Manage user accounts, permissions, and access provisioning; Monitor local IT systems and network infrastructure for faults; Act as an IT champion coaching operational staff on best practices; Maintain hardware inventory and update technical documentation; Deploy software updates and security patches; Provide flexible support during peak periods and out-of-hours maintenance.
Seniority
Staff, hands-on IC
