IT-Supporter Onsite (m/w/d)
Core
First point of contact for IT users regarding technical questions and problems, providing comprehensive support including remote assistance.
Role type
IT Support Specialist
Builds
IT hardware and software solutions for end-users
Domain
IT Services / Enterprise Support
Required skills
IT hardware setup and maintenance, software installation, operating system configuration, ticket system management, Microsoft product administration, telephony system administration
Preferred skills
Process optimization, software distribution, analytical thinking
Technologies
Microsoft products, Jira, telephony systems
Responsibilities
Troubleshoot technical issues for end-users, manage and resolve support tickets, install and maintain IT hardware and software, handle logistical and administrative IT tasks
Seniority
Mid-level, hands-on IC