Leiter Kundenservice (m/w/d)
Core
Leading the setup and management of a new customer service team for an international pet insurance company, ensuring high customer satisfaction and developing efficient daily contact processes.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations for pet insurance clients
Domain
Insurance (Pet Insurance)
Required skills
Team leadership, Coaching, Process development, Service quality management, Budget planning, Forecasting, Data analysis, English (fluent), Digital affinity
Preferred skills
Experience in call centers, Empathy, Motivation skills, Operational support, Interest in animals
Technologies
Modern communication channels
Responsibilities
Lead, coach, and develop a customer service team; Ensure high service quality across phone, email, and digital channels; Support daily operations and coordinate customer issues; Develop efficient service processes; Collaborate with international departments; Analyze KPIs to steer customer service; Assist in budget planning and operational reporting.