IT-Support Mitarbeiter (m/w/d)
Core
IT support specialist responsible for maintaining IT systems, resolving hardware and software issues, and providing user support.
Role type
IT support technician
Builds
stable IT infrastructure and user support services
Domain
IT infrastructure and support
Required skills
Windows OS, Microsoft Office, Windows Server, network basics, ticketing systems, remote access tools
Preferred skills
user support experience, procurement processes, system documentation
Responsibilities
Ensure smooth operation of existing IT systems, analyze and resolve hardware/software issues, install and configure hardware/software, handle support tickets via hotline and ticketing system, document incidents and solutions, perform remote maintenance, coordinate service visits, support procurement of IT equipment, update and develop IT solutions
Seniority
Junior to Mid-level, hands-on IC