Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) hybrides Arbeiten (Remote & Präsenz)
Core
Provide technical support and IT system optimization for a textile management partner, handling user requests via phone, remote software, and ticketing systems.
Role type
IT Helpdesk Specialist (System Integration)
Builds
IT support services for end-users and internal systems
Domain
IT Services / Textile Management
Required skills
Ticketing systems (ServiceNow), Microsoft Active Directory, Exchange, SAP, iOS, Windows 10/11, Office 365, Desktop/Laptop/Tablet troubleshooting, Network basics (DFS, DHCP, Print Servers)
Preferred skills
German and English language proficiency, Team collaboration, Documentation skills
Technologies
ServiceNow, Microsoft Active Directory, Exchange, SAP, iOS, Windows 10/11, Office 365, DFS, DHCP, Print Servers
Responsibilities
Classify, analyze, and resolve incoming technical support tickets; Support users via phone, remote software, or ticketing system; Troubleshoot and fix issues on clients (Desktop, Laptop, Tablet, mobile) and applications (Office 365, Open Touch Conversation); Manage user accounts and permissions in Active Directory, Exchange, and SAP; Document solutions in a central knowledge base; Escalate complex issues to specialized departments.
Seniority
Mid-level, experienced IC