Mitarbeiter Service Desk (m/w/d) in einem IT-Systemhaus - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First Level Support specialist for IT end-users, handling incidents, providing user assistance, and troubleshooting hardware/software issues.
Role type
Service Desk Technician (First Level Support)
Builds
IT service stability and user support for client organizations
Domain
IT Service Management / Help Desk
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, business application support, Microsoft Office proficiency, German language fluency
Preferred skills
IT degree or equivalent qualification, 2+ years in Service Desk, shift work adaptability