Kundenbetreuer (m/w/d) Smart Metering
Core
Supporting customers with complaints and troubleshooting cases, managing customer journeys for Smart Metering products, and creating customer communications.
Role type
Customer Support Specialist (Smart Metering)
Builds
Customer communication materials, website content, and customer journey maps for Smart Metering products.
Domain
Energy sector / Smart Metering
Deliverable
product features
Required skills
Customer communication, written communication, energy sector understanding, structured work, independent work
Preferred skills
Marketing experience, customer journey management experience, complaint handling experience
Responsibilities
Handling customer complaints and troubleshooting cases, creating and editing customer letters and digital content, building and maintaining customer journeys, supporting product management with customer analysis, improving customer experience
Seniority
Individual Contributor