First Level Support IT-Helpdesk (m/w/d)
Core
First-level IT support handling ticket analysis, troubleshooting, and escalation for internal IT infrastructure.
Role type
First Level Support IT Helpdesk
Builds
Internal IT infrastructure support (network, servers, printers, copiers, PBX)
Domain
IT Support / Internal Services
Deliverable
dashboards & analysis
Required skills
IT troubleshooting, ticket classification and prioritization, documentation, network basics, server administration, printer/copier support, PBX support
Preferred skills
Customer support experience, sales internal service experience
Technologies
Network, Server, Printer, Copier, PBX