IT Support Specialist (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Provide technical support for IT infrastructure, user application issues, and device lifecycle management across multiple platforms.
Role type
IT Support Specialist (Help Desk)
Builds
IT support services for enterprise users
Domain
IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting hardware and software issues, User support, Device lifecycle management, Process improvement, Microsoft 365 administration, VPN configuration, VMware Horizon administration, IMAC workstation management, Video conferencing setup, Inventory management
Preferred skills
Freshservice experience, German (fluent), English (good)
Technologies
Microsoft 365, VMware Horizon, Freshservice, Windows, MacOS, Android, iOS
Responsibilities
Support users with technical application questions, Assist with device lifecycle processes including onboarding and starter kits, Maintain workstations and manage IT inventory, Support video conferencing solutions, Improve processes through analytical thinking
