Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) in Wiesbaden - hybrides Arbeiten (Remote & Präsenz
Core
Provide technical support for a textile management client by analyzing and resolving IT issues across desktop, mobile, and application environments.
Role type
IT Helpdesk Technician
Builds
IT support services for a textile management partner
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Microsoft Exchange, iOS, Windows 10/11, Office 365, SAP
Preferred skills
ServiceNow, DFS, DHCP, Print Servers
Technologies
Microsoft Active Directory, Exchange, ServiceNow, SAP, iOS, Windows 10/11, Office 365
Responsibilities
Classify, analyze, and resolve incoming support requests via phone, remote software, or ticketing system; Assist users with client-side and application issues; Manage user accounts and permissions; Document solutions in the knowledge base; Collaborate with external service providers.
Seniority
Mid-level, hands-on IC