IT-Support im Schulwesen (m/w/d)
Core
Providing IT support to schools via phone, email, remote access, and on-site visits to resolve hardware and software issues.
Role type
IT Support Specialist
Builds
IT infrastructure and workstations for educational institutions
Domain
Education / IT Services
Deliverable
client delivery
Required skills
Windows, Microsoft 365, Network technologies, Hardware troubleshooting, Software troubleshooting, Ticketing systems
Preferred skills
Driver's license Class B, 2nd-Level support experience
Responsibilities
Answering IT inquiries via phone, email, and remote access; Analyzing and resolving hardware and software problems; Installing and configuring workstations, printers, and mobile devices; Supporting network setup and maintenance; Documenting processes in the ticketing system; Conducting on-site visits as needed; Collaborating with 2nd-level support and other departments.