IT-Support Mitarbeiter (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First point of contact for colleagues to resolve technical issues and ensure smooth operations.
Role type
IT Support Specialist
Builds
Internal IT support services for company employees
Domain
Corporate IT / General Support
Deliverable
client delivery
Required skills
Ticketing systems, Microsoft Office, Microsoft Windows, Hardware assembly/disassembly, Software installation/configuration, Network basics, Documentation
Responsibilities
Log and document incidents and requests, Manage warranty claims, Develop solutions and update knowledge base, Provide phone support, Escalate complex issues, Perform hardware setup, removal, and upgrades including software installation