IT-Supporter (m/w/d) im User-Helpdesk
Core
Providing smooth operation of all IT facilities and software applications through close collaboration with 2nd-Level Administration and other IT teams.
Role type
2nd-Level IT Support Specialist (User Helpdesk)
Builds
IT support services for schools and business customers
Domain
Logistics / Education / Business Services
Deliverable
client delivery
Required skills
ITIL guidelines, ticketing systems, Windows OS configuration, field service coordination, documentation of workflows
Preferred skills
Remote support, user support experience, knowledge of standard MS Windows applications
Responsibilities
Receive, evaluate, and process incident reports and IT requests via ticketing system, phone, and email; Plan and coordinate field service staff; Configure and provide workstations under Windows OS; Support IT contacts in schools and business customers; Document workflows and solution approaches