IT-Helpdesk (m/w/d)
Hybrid
Core
IT Helpdesk specialist supporting customers with technical challenges and ensuring smooth service desk operations.
Role type
IT Helpdesk Technician
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Software
Deliverable
client delivery
Required skills
IT support, problem-solving, SAP module knowledge, service management tool usage, technical implementation support
Responsibilities
Collaborate with Service Desk and 2nd Level Support to ensure smooth operations; Qualify and process inquiries and orders; Document incidents and requests in the Service Management Tool; Perform error analysis and troubleshooting in various SAP modules.
Seniority
Junior to Mid-level, hands-on IC