IT Spezialist 2nd Level Support (m/w/d)
Core
Providing 2nd level IT support for a steel manufacturer, including hardware maintenance, network support, and user account management.
Role type
2nd Level IT Support Specialist
Builds
IT infrastructure and user support for a steel production company
Domain
Manufacturing / IT Infrastructure
Required skills
Windows 10 administration, Microsoft 365 (O365) administration, Active Directory management, hardware troubleshooting, network support, telephone and video conferencing systems support
Preferred skills
On-site or Deskside Level-2 support experience, international site support experience
Technologies
Windows 10, Microsoft 365, Active Directory, O365
Responsibilities
Support, installation, and maintenance of computers, networks, peripherals, telephony, and video conferencing systems; Manage data over Active Directory including passwords and user accounts; Analyze and resolve technical issues at 2nd level on-site and for international locations; Participate in additional IT projects to improve infrastructure
Seniority
Mid-level, hands-on IC