1st & 2nd Level Support (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support to ensure smooth operation of systems and assist users with technical issues.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Reliable IT operations and user support services
Domain
IT Services / Microsoft Technologies
Required skills
Troubleshooting, System installation and configuration, User training, Documentation, Microsoft Windows, Microsoft 365, Microsoft Teams, Azure AD
Preferred skills
Structured problem-solving, Proactive service orientation
Technologies
Windows, M365, Teams, Azure AD
Responsibilities
Analyze and resolve technical incidents, Install and configure hardware and software, Conduct user training sessions, Maintain technical documentation
Seniority
Mid-level, hands-on IC