Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for IT end-users, handling 1st level support, troubleshooting, and providing user assistance and consulting on services and end devices.
Role type
1st level IT Service Desk Specialist
Builds
IT infrastructure support and service delivery for client end-users
Domain
IT Infrastructure / Service Management
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, business application support, Microsoft Office suite, technical documentation
Preferred skills
IT degree or equivalent qualification, shift work experience, proactive problem-solving, team collaboration
Technologies
Microsoft Office, Ticketing Systems, Standard Software, Business Applications
Responsibilities
Receive and process incidents and customer requests in the ticketing system, Provide user assistance and consulting on services and end devices, Ensure service quality and customer satisfaction through solution-oriented work, Implement Service Desk processes and maintain documentation, Manage and maintain IT infrastructures and operating models
Seniority
Mid-level, hands-on IC