Junior IT-Supporter (m/w/d)
Core
Handling IT incidents and user support for a leading logistics company via phone, email, and ticketing systems.
Role type
Junior IT Support Specialist
Builds
IT support operations and user assistance
Domain
Logistics / IT Infrastructure
Deliverable
client delivery
Required skills
Active Directory, Windows OS, ticketing systems, hardware troubleshooting, software troubleshooting, documentation creation
Preferred skills
prior support experience, strong communication skills, independent problem-solving
Technologies
Active Directory, Windows
Responsibilities
Answer and prioritize incident reports via phone or email, handle inquiries in software and hardware areas, support users with IT-related questions, analyze and classify incoming requests in the ticketing system, create user manuals and technical documentation, document incidents and solutions