IT-Support Specialist im First Level (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
First-level IT support specialist serving as the primary contact for customers and colleagues to resolve technical issues and ensure smooth operations.
Role type
First-level IT support specialist
Builds
Client support and troubleshooting for IT infrastructure
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Client support, Troubleshooting, IT migration support, Onsite support, Client setup, Systematic problem analysis
Preferred skills
DNS, DHCP, TCP/IP networking, Windows Server 2016/2019
Responsibilities
Responsible for client support and troubleshooting, Supporting IT moves for employees, Handling customer inquiries via various communication channels, Setting up clients with appropriate tools, Occasional 24/7 on-call duty