Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter
Core
Provide 1st level IT support and maintain IT infrastructure for a leading telecommunications provider.
Role type
IT Helpdesk and Data Center Technician
Builds
IT support services and infrastructure stability for internal users and clients
Domain
Telecommunications / IT Operations
Required skills
Microsoft Office environment, ticket management, on-site actions, external vendor coordination, component replacement, IT documentation, process improvement, troubleshooting
Preferred skills
System integration training, shift work readiness, analytical work style, English communication
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Offer IT customer support via phone, email, and ticketing systems; create, process, and qualify tickets; set up users in Microsoft Office environment; perform on-site actions and inspect customer devices; exchange components and change media; improve Datacenter processes and troubleshoot incidents
Seniority
Entry to Mid-level, hands-on IC