IT Service Desk Agent (m/w/d)
Core
Handling technical IT problems, coordinating service requests, and maintaining a knowledge base for IT support.
Role type
IT Service Desk Agent
Builds
IT support services and knowledge base
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Active Directory administration, backend systems knowledge, ticket tracking, Microsoft Office 365, Microsoft Exchange
Preferred skills
None stated
Technologies
Active Directory, Microsoft Office 365, Microsoft Exchange
Responsibilities
Capture, analyze, and resolve technical IT issues; coordinate IT service requests; maintain a knowledge base; administer users in Active Directory; track open tickets
Seniority
Entry-level