Mitarbeiter Kundenservice - Electronic Banking (m/w/d)
Core
Provide first and second level support for electronic banking and payment services via phone, in-person, and branch consultation.
Role type
Customer service specialist (electronic banking)
Builds
Digital banking solutions and payment services for private and corporate customers
Domain
Banking and financial services
Deliverable
client delivery
Required skills
Customer service, technical affinity, communication, self-organization, MS Office
Preferred skills
Electronic banking experience, knowledge of payment trends
Technologies
MS Office, Electronic Banking systems
Responsibilities
Answer customer questions about online banking and payments, analyze and resolve support requests, configure electronic banking solutions, consult on card terminals and cashless payments, collaborate with sales and IT teams