Customer Service Representative
Core
Providing excellent customer service to customers of well-known banks and building societies, handling account management, card payments, and query resolution.
Role type
Customer Service Representative
Builds
Streamlined customer experience for banking clients
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service experience, credit card knowledge, communication, listening, IT skills, English (spoken/written), teamwork, stress management
Preferred skills
Face-to-face or telephone experience, results-orientation
Responsibilities
Answering customer queries, managing accounts (balance transfers, direct debits, credit limit alterations), processing card payments, investigating recurring issues, collaborating with internal teams