IT Support (m/w/d) in Frankfurt - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First point of contact for all technical questions and issues of employees, ensuring IT systems function smoothly.
Role type
IT Support Specialist
Builds
Stable IT operations for a telecommunications company
Domain
Telecommunications / IT Infrastructure
Required skills
Windows 10 support, Microsoft Office support, mobile device support (Android, iOS), hardware and software platform troubleshooting, ticket documentation, escalation management
Preferred skills
IT training or qualification in IT field
Responsibilities
Answering and resolving technical inquiries via phone, email, or monitoring systems; independently diagnosing and fixing issues; escalating unresolved cases; documenting support processes and creating knowledge base articles; assisting IT administrators
Seniority
Mid-level, hands-on IC