IT-Mitarbeiter im 1st und 2nd Level Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Providing 1st and 2nd level IT support for internal users, handling tickets, resolving hardware/software issues, and managing client environments.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Stable IT operations and user productivity
Domain
IT Services / Logistics & Wholesale
Deliverable
client delivery
Required skills
IT troubleshooting, Windows 10, Microsoft 365, Microsoft Active Directory, Printer management, LAN, Windows Server, VMware Virtualization, OS installation, Application installation
Preferred skills
Helpdesk experience, Driver's license Class B, English language skills
Responsibilities
Answering, documenting, and classifying internal IT and telecommunication requests in the ticket system; Resolving hardware and software issues via phone, remote support, or on-site; Managing the client environment including OS and application installation; Monitoring and troubleshooting production printers
Seniority
Mid-level, hands-on IC