1st-Level-Support (m/w/d)
Core
Classifying customer inquiries, creating and handling incidents, and troubleshooting IT issues.
Role type
1st-Level IT Support Specialist
Builds
IT support services for customers
Domain
IT Services
Deliverable
client delivery
Required skills
IT training (e.g., System Integration Specialist), incident management, troubleshooting, documentation, knowledge of Windows 7-10, Linux, MacOS
Preferred skills
enthusiasm for IT and new technologies