IT-Support Mitarbeiter (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
First point of contact for colleagues to resolve technical issues and ensure efficient work without IT disruptions.
Role type
IT Support Specialist
Builds
Stable IT environment for internal users
Domain
Corporate IT / Helpdesk
Deliverable
client delivery
Required skills
Ticketing systems, Hard and Software troubleshooting, Microsoft Office, Windows OS, Client system installation and configuration, Software setup and configuration, Basic network technology knowledge
Responsibilities
Recording and documenting requirements and incidents, Responsible for warranty processing, Rapid development of solutions and updating the knowledge base, Telephone support and active project assistance, Escalating complex incidents to colleagues, Installing, removing, and adjusting client systems, Setting up, removing, and configuring software