IT Service Desk Agent (m/w/d) in Mainz - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Central point of contact for IT end-users, handling 1st level support, incident management, and user guidance on services and devices.
Role type
IT Service Desk Agent (1st Level Support)
Builds
IT operations stability and user satisfaction for client organizations
Domain
IT Service Management / Helpdesk
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, business application support, Microsoft Office suite, documentation
Preferred skills
IT degree or equivalent qualification, 2+ years in service desk, shift work adaptability
Technologies
Ticketing systems, Microsoft Office, Standard software, Business applications