Mitarbeiter Service Desk (m/w/d) in einem IT-Systemhaus - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First Level Support specialist for IT end-users, handling incidents, providing user assistance, and troubleshooting hardware/software.
Role type
Service Desk Technician (First Level Support)
Builds
IT service stability and user support for client organizations
Domain
IT Service Management / IT Infrastructure
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, business application support, Microsoft Office proficiency
Preferred skills
IT degree or equivalent qualification, 2+ years in Service Desk, shift work adaptability
Technologies
Ticketing systems, Microsoft Office suite, standard business applications