Teamleiter (m/w/d) Kundenservice
Core
Leading and coordinating a customer service team in a technical environment to ensure high-quality customer request handling and process optimization.
Role type
Senior Service Team Leader (Technical)
Builds
Customer service operations and support processes
Domain
Technical services / Customer support
Deliverable
dashboards & analysis
Required skills
Team leadership, operational coordination, process optimization, data analysis, stakeholder communication, MS Office, ERP systems
Preferred skills
English language skills
Technologies
ERP systems, MS Office
Responsibilities
Provide technical guidance and support to the service team, plan and coordinate shifts and resources, ensure timely and high-quality handling of customer inquiries, develop and monitor service processes and quality standards, coordinate with internal departments (Sales, Technical, Product Management), analyze operational challenges and implement improvement measures, create and prepare reports and KPIs.
Seniority
Senior, hands-on IC with leadership responsibilities