1st-Level-Support (m/w/d)
Core
Classifying customer inquiries, creating and handling incidents, and troubleshooting IT issues.
Role type
1st-Level IT Support Specialist
Builds
IT support services for customers
Domain
IT Services
Deliverable
client delivery
Required skills
IT training (e.g., System Integration Specialist), incident management, troubleshooting, ticket creation, documentation
Preferred skills
Experience with Windows 7-10, Linux, MacOS
Responsibilities
Classify customer inquiries, create and handle incidents, perform error analysis and troubleshooting, create support tickets for escalations, maintain documentation in the customer database