IT-Mitarbeiter im 1st und 2nd Level Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Providing 1st and 2nd level IT support for internal users, handling tickets, resolving hardware/software issues, and managing client environments.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT service stability and user productivity
Domain
IT Services / Logistics & Wholesale
Deliverable
client delivery
Required skills
IT troubleshooting, Windows 10, Microsoft 365, Microsoft Active Directory, Printer management, LAN, Windows Server 2016+, VMware Virtualization, OS installation, Application installation
Preferred skills
Helpdesk experience, Remote support, On-site support, Stress management
Technologies
Windows 10, Microsoft 365, Active Directory, Windows Server 2016, VMware
Responsibilities
Accepting, documenting, and classifying internal IT and telecommunication requests in the ticket system; Resolving hardware and software issues via phone, remote, or on-site; Managing the client environment including OS and application installation; Monitoring and troubleshooting production printers
Seniority
Entry to Mid-level