IT-Mitarbeiter im 1st und 2nd Level Support (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote
Core
Providing 1st and 2nd level IT support for internal users, handling tickets, troubleshooting hardware/software issues, and maintaining client environments.
Role type
IT support technician (1st/2nd level)
Builds
IT support services for a wholesale and logistics company
Domain
IT services / Wholesale and Logistics
Deliverable
client delivery
Required skills
IT support, ticket management, hardware troubleshooting, software troubleshooting, OS installation, Active Directory, Windows Server, VMware, printer management
Preferred skills
Helpdesk experience, German (fluent), English (fluent), Class B driver's license
Technologies
Windows 10, Microsoft 365, Microsoft Active Directory, Windows Server 2016+, VMware
Responsibilities
Answering and documenting IT/telecom inquiries in the ticketing system, troubleshooting hardware and software issues via phone/remote/on-site, administering client environments (OS/app installation), monitoring and resolving printer issues
Seniority
Mid-level, hands-on IC