IT Service Desk Agent (m/w/d) in Mainz - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for IT end-users, handling 1st level support, incident management, and user guidance on services and devices.
Role type
IT Service Desk Agent (1st Level Support)
Builds
IT operations and service quality for client end-users
Domain
IT Infrastructure and Operations
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, business application support, Microsoft Office suite, documentation
Preferred skills
IT degree or equivalent qualification, 2+ years in service desk, shift work adaptability
Technologies
Microsoft Office, Ticketing Systems
Responsibilities
Receive and process incidents and customer inquiries in the ticketing system, Provide user assistance and consultation on services and end devices, Ensure service quality and customer satisfaction, Perform technical support and troubleshooting for hardware, standard software, and business applications, Implement service desk processes and maintain documentation, Manage and maintain IT infrastructures and operating models
Seniority
Mid-level, hands-on IC