IT-Mitarbeiter im 1st und 2nd Level Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Providing internal 1st and 2nd level IT support for a wholesale and logistics partner in Frankfurt, handling tickets, hardware/software troubleshooting, and client environment management.
Role type
IT support specialist (1st/2nd level)
Builds
IT service stability and user productivity for internal clients
Domain
Wholesale and logistics
Deliverable
client delivery
Required skills
IT troubleshooting, Windows 10, Microsoft 365, Microsoft Active Directory, printer management, LAN, Windows Server, VMWare virtualization, ticket system management, OS installation, application installation
Preferred skills
Helpdesk experience, Class B driver's license
Responsibilities
Accepting, documenting, and classifying internal IT and telecommunication requests; processing open tickets; resolving hardware and software issues via phone, remote, or on-site; managing client environments including OS and application installation; monitoring and troubleshooting production printers
Seniority
Entry to Mid-level