IT-Mitarbeiter Helpdesk / Support (m/w/d)
Core
First-Level IT support for internal and external users, handling hardware/software issues, workstation setup, and user training.
Role type
Helpdesk / IT Support Specialist
Builds
IT systems, workstations, and network configurations for diverse industries
Domain
IT Services
Deliverable
client delivery
Required skills
Windows OS, MS Office, network basics, IT security fundamentals, ticketing systems
Preferred skills
Second-level support experience, user management, training and consulting
Technologies
Windows, MS Office, ticketing systems
Responsibilities
Troubleshoot hardware and software issues, install and configure workstations and networks, document and escalate complex issues, manage user accounts, train users on new systems, handle IT requests via phone/email/tickets
Seniority
Entry-level to Mid-level