IT Support Mitarbeiter (m/w/d)
Core
IT Support Specialist providing professional technical assistance to users, handling support tickets, and maintaining IT infrastructure.
Role type
IT Support Specialist
Builds
Stable IT operations and user productivity
Domain
Enterprise IT / Microsoft Ecosystem
Required skills
Microsoft Windows administration, Microsoft 365 management, Active Directory, ticketing systems, structured troubleshooting, network basics, user account management
Preferred skills
Bachelor's degree in Computer Science or Business Informatics, prior experience in IT Support or Service Desk, knowledge of client systems
Technologies
Microsoft Windows, Microsoft 365, Active Directory, Ticketing Systems
Responsibilities
Support and assist users with IT-related requests and incidents, analyze, prioritize, and process incoming support tickets, install, configure, and maintain hardware and software, set up and manage user accounts and access rights, support administration of Microsoft Windows and Microsoft 365 environments, perform fault analysis and implement sustainable solutions, document support cases and IT processes, collaborate on IT projects, system implementations, and rollouts, work closely with internal departments and external service providers
Seniority
Junior to Mid-level, hands-on IC