IT-Help Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First-level IT support agent responsible for resolving technical incidents and service requests for customers.
Role type
1st-level IT service desk agent
Builds
IT service stability and user productivity
Domain
IT Service Management (ITIL)
Required skills
Azure, Office 365, Windows 10, Windows 11, ITIL processes, ticket management, escalation management, ITSM tools, hardware support, business application support
Preferred skills
Knowledge management database development, SLA adherence, service quality understanding
Responsibilities
Manage 1st-level incidents and service requests, assist users with service orders and device provisioning, provide status updates via ticketing systems or email, maintain knowledge management database, support hardware and standard software usage
Seniority
Entry-level to Mid-level, hands-on IC