Customer Service Mitarbeiter (m/w/d) in der Technikbranche
Core
Handling cross-channel customer inquiries (chat, phone, email), managing complaints, and developing tailored solutions for customers in the technology sector.
Role type
Customer Service Representative
Builds
Customer support processes and solutions
Domain
Technology industry
Deliverable
client delivery
Required skills
Cross-channel communication, complaint management, solution development, end-to-end process management, stakeholder coordination, proactive customer outreach, MS Office proficiency
Preferred skills
English language skills
Responsibilities
Process customer inquiries across chat, phone, and email channels; manage complaints and develop tailored solutions; coordinate with internal departments; ensure complete resolution of customer issues; initiate actions such as delivery releases or cost estimates; optimize customer satisfaction through proactive contact.