IT-Mitarbeiter 2nd Level Support (m/w/d)
Core
Second Level Support specialist handling escalated IT inquiries, acting as a bridge between First Level Support and other departments.
Role type
Second Level IT Support Specialist
Builds
IT support solutions and knowledge base for internal customers
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
IT support experience, MS Office proficiency, problem classification, escalation management, customer communication
Preferred skills
motivation, personality, passion for IT, enthusiasm for new technologies
Responsibilities
Classify and systematically process inquiries escalated from First Level Support; inform customers via phone or email about solutions; escalate unresolved issues to specialized departments or Third Level Support
Seniority
Mid-level, hands-on IC