Kundenbetreuer (gn)
On-site
Core
Providing telephone and written customer support, handling contract/service inquiries, and maintaining customer data in the insurance sector.
Role type
Customer Service Representative
Builds
Customer service interactions and administrative support for insurance clients
Domain
Insurance
Deliverable
client delivery
Required skills
telephone and written communication, customer service orientation, MS Office proficiency, documentation skills, teamwork
Responsibilities
Handling contract, service, and performance inquiries; Updating customer and contract data; Documenting customer contacts in CRM; Supporting contract changes and administrative processes; Resolving customer issues; Collaborating with internal departments on complex matters