Insurance Transaction Customer Service Associates
On-site
Core
Provide support services for insurance customers by processing policy changes, handling billing inquiries, and resolving complex issues via phone, chat, and email.
Role type
Customer Service Associate (Insurance)
Builds
Customer trust and accurate policy management for insurance clients
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Verbal and written communication, problem solving, attention to detail, multi-tasking, time management, basic PC keyboarding, Microsoft Office proficiency
Preferred skills
Prior healthcare/insurance experience, CRM application experience, cross-selling/upselling ability
Technologies
CRM applications, various software systems and databases, Microsoft Office (Outlook, Word, Excel)