Contact Center Representative (maternity replacement -10 months)
Core
Answer incoming calls and respond to customer emails to handle inquiries, explain procedures, and resolve queries/complaints for insurance clients.
Role type
Contact Center Representative
Builds
Customer service interactions and resolved inquiries
Domain
Insurance
Deliverable
client delivery
Required skills
Verbal communication, written communication, problem solving, organizational skills, attention to detail
Preferred skills
Insurance/financial sector experience, Bachelor's degree
Technologies
Applicable software for research and query resolution
Responsibilities
Answer incoming calls, respond to customer emails, handle customer inquiries telephonically and by email, inform clients by explaining procedures and answering questions, maintain and improve quality results by adhering to standards, research and resolve customer queries/complaints, document call information and complete call logs and reports