Mitarbeiter Auftragsabwicklung & Kundenservice (m/w/d)
Core
Process service and calibration orders, manage customer inquiries, and ensure timely order fulfillment for an international company.
Role type
Order processing and customer service specialist
Builds
Service and calibration order workflows
Domain
Industrial manufacturing / Calibration services
Required skills
Order processing, cost estimation, customer communication, ERP system usage, technical diagnosis interpretation, logistics coordination, MS Office proficiency
Preferred skills
SAP, Salesforce
Technologies
SAP, Salesforce, MS Office
Responsibilities
Record, review, and process service and customer orders in the ERP system; Create cost estimates based on technical diagnoses; Act as the primary contact for customers regarding prices, delivery times, and complaints; Collaborate closely with technical departments, logistics, and the outside sales team; Monitor orders and deadlines to ensure timely completion.
Seniority
Entry to Mid-level