Sachbearbeiter Forderungsmanagement (gn)
Core
Telephone-based customer service for resolving payment arrears and negotiating repayment plans with customers in the banking sector.
Role type
Customer service representative (debt collection)
Builds
Repayment agreements and resolved accounts for banking clients
Domain
Banking / Financial services
Deliverable
client delivery
Required skills
Telephone communication, customer negotiation, payment plan structuring, system documentation, empathy, structured work approach
Preferred skills
Experience in customer service, contact center, banking, or insurance
Technologies
PC applications, digital systems