Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for IT end-users, handling first-level support, troubleshooting, and user guidance for services and devices.
Role type
Service Desk Specialist (First-Level Support)
Builds
IT infrastructure support and service delivery for client end-users
Domain
IT Services / Managed Services
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, business application support, Microsoft technologies, German language proficiency
Preferred skills
IT degree, 2+ years in Service Desk, shift work adaptability
Responsibilities
Announce and process incidents and customer requests via ticketing system, provide technical assistance and error resolution for hardware and software, ensure service quality and customer satisfaction, implement and document Service Desk processes, manage and maintain IT infrastructure and operating models
Seniority
Mid-level, hands-on IC