IT-Help Desk Agent (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First-level IT support agent handling technical challenges for end-users and ensuring smooth IT operations.
Role type
1st Level IT Service Desk Agent
Builds
IT service stability and user support
Domain
IT Service Management / Enterprise IT
Deliverable
client delivery
Required skills
1st Level Support, Azure, Office 365, Windows 10, Windows 11, ITIL framework, ITSM tools, Knowledge Management
Preferred skills
SLA management, Service Quality understanding, Hardware/Software troubleshooting
Responsibilities
Manage 1st Level Incidents, Support users with service requests and device procurement, Integrate ITIL recommendations, Provide status updates via ticketing systems, Maintain Knowledge Management database, Troubleshoot hardware and standard software
Seniority
Entry to Mid-level, hands-on IC