IT Support (m/w/d) in Frankfurt - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for employee technical questions and issues, ensuring IT systems function smoothly for a telecommunications company team.
Role type
IT Support Specialist
Builds
Stable IT environment for internal teams and external telecom clients
Domain
Telecommunications / IT Infrastructure
Required skills
Windows 10 support, Microsoft Office support, mobile device support (Android, iOS), IT system administration, hardware and software environment management, ticketing and monitoring systems
Preferred skills
None stated
Technologies
Windows 10, Microsoft Office, Android, iOS
Responsibilities
Receive and resolve technical inquiries via phone, email, or monitoring systems; independently analyze and troubleshoot issues; escalate unresolved problems to specialized departments and monitor their resolution; document support activities and create knowledge base articles; assist IT administrators with tasks
Seniority
Mid-level, hands-on IC