Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter - hybrides Arbeit
Core
Provide 1st-level IT support via phone, email, and ticketing systems while managing data center operations and hardware maintenance for a telecommunications provider.
Role type
IT Helpdesk and Data Center Technician
Builds
Stable IT systems and user support for internal employees and customers
Domain
Telecommunications / IT Infrastructure
Required skills
IT system integration, Microsoft Office environment, hardware component exchange, ticket management, on-site actions, external vendor coordination, data center process optimization, troubleshooting
Preferred skills
Data center process development, escalation management
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Offer IT customer support via phone, email, and ticketing systems; create, process, and qualify tickets; set up users in the Microsoft Office environment; perform on-site actions and inspect customer devices; exchange hardware components and media; optimize data center processes; troubleshoot and escalate issues
Seniority
Junior to Mid-level, hands-on IC